Terms & Conditions

The following terms and conditions apply to all orders and the use of Curtain World Direct website.

www.curtainworlddirect.co.uk and www.curtainworlddirect.com is a site operated by Express Fabrics LTD (T/A Curtain World Direct). We are registered in England and Wales under company number 6495194 and with our registered office and our trading address at Unit 8 rear of 177-181 Hornchurch Road Hornchurch Essex RM12 4TE Tel/Fax 01708 473810. VAT number is 506 4563 54.

Express Fabrics Ltd are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

we accept orders for delivery to any country worldwide, at the present time we can only process orders using our online ordering service for delivery within the UK mainland.
Should you wish to place an order for delivery outside the UK mainland this can be arranged by contacting our sales team on 01708 473810 (or from outside the UK 00 44 1708 473810) or by email curtain-world@hotmail.co.uk

any orders accepted by us using this website or by telephone, e-mail, fax, letter or any other means will be subject to these terms and conditions.

UK Mainland Delivery is charged at 4.95 and free Delivery of orders over 100.
For deliveries outside the UK mainland as the price for the despatch of goods will vary depending on the weight and size of the Product, we ask that you contact us by telephone on 01708 473810 or from outside the UK (00 44 1708 473810) or by email to curtain-world@hotmail.co.uk to establish the price for delivery of the Products.
It is our aim, in normal circumstances, to deliver Products to you using a courier service within 4/6 working days for delivery within the UK mainland, 10 working days for delivery in Europe and 15 working days for delivery in the rest of the world calculated from that date we receive payment and assuming that the Products you have ordered are available in our warehouse to despatch to you. These time periods however are estimates only and deliveries beyond this date will not be grounds to cancel your order unless we fail to deliver the Products to you within a reasonable time

At Curtain World Direct we have partnered with the UKs most reliable Courier Companies. All parcels we dispatch are fully insured against loss or damage. Don't panic if you miss your delivery, the courier company will simply leave a card and you can arrange a re-delivery when you are ready, completely free of charge.  We email or contact by phone all our customers when the order has been dispatched and give a tracking number, so you will know when your goods will be arriving. 

Notwithstanding any other rights you may have pursuant to these terms and conditions, be advised that if you are trading with us as a consumer, we have a statutory obligation to deliver Products to you within a maximum period of 30 days of the date of the order acknowledgement after which you have the right to cancel your order and receive a full refund of the purchase price.

all prices include VAT@20% but exclude delivery costs, which will be added to the total amount due and will be provided to you before you proceed to confirm your order.

Payment for all Products online must be made in advance using world pay. World pay are secure methods of payment and you can use any major credit and debit card to pay for the goods ordered.(except American Express) 
On receipt of your order we will automatically deduct the full cost of the Products together with delivery charges from your card within 24 hours of receiving your order.

Curtain World Direct always ensure we dispatch top quality curtains and window dressing products. 

Unfortunately we can not refund any of our made to measure products, however if there is a flaw or in the unlikely event that they have been damaged in transit, we will arrange a collection and dispatch a replacement as soon as possible. These products include Net Curtain made to measure  to customers' sizes

Free Samples - if you are unsure about which fabric to use we recommend you use our free sample service. which will send you a sample of the lace and you will see exactly what it looks like. Unfortunately we can not refund a customer on our custom products if they do not like the fabric. This is why we offer a free sample service

 We recommend you double check all of your window sizes and measure each window separately, some windows may look the same but can have totally different measurements. Unfortunately we can not refund a customer if they have ordered the incorrect sizes or simple don't like them

please not that if you wish to place an order for ready pleated net curtain either on velco or slot top that due to different sizes window width that you may get only half a pleat at the end of the curtains and not a fall pleat 


We recommend when placing your order for nets on macrame lace on slot top and are straight curtains  that you select a gather of 2.25 

We recommend when placing your order for net on macrame lace on slot top and are jardinieres  that you select a gather of 2.5

when selecting box pleat velco or boxpleat slot top the gather is automatically set to 2.32 for straight and jardinieres which is unchangeable 

If you chose to select box pleat velco the price will included a self sticky hook velco that you simply stick to your plastic, wood, metal window frames

if you chose to select box pleat slot top or slot top curtains that rods, or wires will not be supplied  so please make sure if you do require such item's that you contact us by email curtain-world@hotmail.co.uk or by phone on 01708 473810 UK mainland 

outside UK (00 44 1708473810)  

please note that jardiniers that are on a macrame lace will be cut on a 12" elevation if you require a higher or lower elevation please contact us to be advised.

jardiniers that are on a voile / embroidered voile / all over patterns  jardiniers can only be cut on 

 a 9" elevation.

all though we try to keep to the exact sizes you have ordered in width and drob we do allow a little bit of a tolerance